Privacy Policy
Last updated: March 9, 2026
Evelyn Wells ("Company," "we," "us," or "our") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share information through our website at evelynwells.com, our scheduling funnels, lead forms, and all related services. By using our website or submitting your information, you agree to the practices described in this policy.
Information We Collect
Personal Information: When you submit a form, schedule a consultation, or contact us, we may collect your name, email address, phone number, and information about your family's care situation.
Technical Data: We automatically collect certain technical information when you visit our website, including your IP address, browser type, device information, pages visited, and usage data collected via cookies and analytics tools.
Communication Data: Any messages, emails, or SMS communications you send to us may be stored for the purpose of providing and improving our services.
How We Use Your Information
We use the information we collect for the following purposes:
• To deliver and personalize our home care services
• To schedule and confirm consultations and appointments
• To communicate with you via phone, email, and SMS regarding your inquiry and care services
• To send appointment reminders and follow-up messages
• To respond to questions, requests, and support inquiries
• To improve our website, services, and communications
• To comply with legal obligations
We will only send you marketing communications with your consent. You may opt out at any time.
Sharing of Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. This is an absolute commitment.
Text messaging originator opt-in data and consent information will never be shared with any third parties under any circumstances.
We may share your information only in the following limited circumstances:
• Service Providers: Trusted vendors who assist us in delivering services (e.g., CRM platforms, scheduling tools, email providers) — only to the extent necessary to provide those services
• Legal Requirements: When required by law, court order, or to protect the rights and safety of Evelyn Wells, our clients, or the public
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity
We do not sell, rent, or trade your personal information to any third party.
SMS & Text Messaging Data
When you provide your phone number and consent to receive SMS communications from Evelyn Wells, the following applies:
• Your phone number and SMS opt-in consent will never be shared with third parties for marketing purposes
• SMS data is used solely to facilitate appointment scheduling, care-related updates, and direct responses to your inquiries
• You may opt out at any time by replying STOP to any message
• Reply HELP for assistance or contact us at [email protected]
• Message and data rates may apply
For full SMS terms, please refer to our Terms and Conditions.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, maintain active service relationships, or comply with legal obligations. When your information is no longer needed, we will securely delete or anonymize it.
You may request deletion of your personal data at any time by contacting us at [email protected].
Security
We implement industry-standard security measures to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission, secure storage practices, and limited access controls.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee absolute security.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and understand how visitors interact with our content. Cookies are small data files stored on your device.
You can manage or disable cookies through your browser settings at any time. Please note that disabling cookies may affect the functionality of certain parts of our website.
We may use third-party analytics tools such as Google Analytics to collect anonymized usage data. These tools are governed by their own privacy policies.
Your Rights
Depending on your location, you may have the following rights regarding your personal data:
• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal data
• Opt-Out: Opt out of marketing communications at any time
• Portability: Request a portable copy of your data in certain circumstances
To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe.
Third-Party Links
Our website and funnels may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.
Children's Privacy
Our services are intended for adults seeking care for aging family members. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us immediately and we will take steps to remove that information.
Changes to This Policy
We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Continued use of our website or services following any changes constitutes your acceptance of the updated policy.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us: